{"id":9,"date":"2023-05-03T01:25:09","date_gmt":"2023-05-03T04:25:09","guid":{"rendered":"https:\/\/dolomititrade.com\/?page_id=9"},"modified":"2024-01-29T09:20:18","modified_gmt":"2024-01-29T12:20:18","slug":"politica-de-troca-e-devolucao","status":"publish","type":"page","link":"https:\/\/dolomititrade.com\/en\/politica-de-troca-e-devolucao\/","title":{"rendered":"Pol\u00edtica de Troca e Devolu\u00e7\u00e3o"},"content":{"rendered":"
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EXCHANGE POLICY \u2014 Dolomiti Trade<\/p>\n

If you are not satisfied with the product or regret the purchase, you can request an exchange or return within 7 days from the date of receipt of the order at your address.<\/p>\n

Conditions for making an exchange:<\/h3>\n

If you wish to make an exchange, the product must be in perfect condition and without signs of use, that is, in the same conditions as when you received it. In addition, it is essential that the item is in its original packaging.<\/p>\n

How to request an exchange:<\/h3>\n

Send an email to operacional@dolomititrade.com, informing your full name, order number and reason for exchange. We will contact you with the information necessary to make the exchange.<\/p>\n

Conditions for return due to regret:<\/h3>\n

If you regret your purchase, you can also return your order within 7 days from the date you receive the order at your address.<\/p>\n

How to request a refund due to regret:<\/h3>\n

Please send an email to operacional@dolomititrade.com, providing your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to you for receiving the refund.<\/p>\n

Products with manufacturing defects:<\/h3>\n

According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date of receipt of the order at your address.<\/p>\n

How to request a return for defective products:<\/h3>\n

Send an email to operacional@dolomititrade.com, informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.<\/p>\n

How to return products:<\/h3>\n

In accordance with Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.<\/p>\n

You will receive a postage authorization code by email after your exchange or return request and you must post the merchandise at a post office. We do not cover packaging costs, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will preserve the items during transport.<\/p>\n


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REFUND POLICY <\/h3>\n

How to request a refund due to regret:<\/h4>\n

If you are not satisfied with the product or regret the purchase, you can request a return within 7 days from the date of receipt of the order at your address.<\/p>\n

Please send an email to operacional@dolomititrade.com, providing your full name and order number. You will receive a refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost to you for receiving the refund.<\/p>\n

How to request a return for defective products:<\/h4>\n

According to Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days, counting from the date of receipt of the order at your address.<\/p>\n

Send an email to operacional@dolomititrade.com, informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing in our online store. There will be no additional cost for you to receive the refund.<\/p>\n

How to return products:<\/h4>\n

In accordance with Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.<\/p>\n

You will receive a postage authorization code by email after your return request and you will need to post the item at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will protect the items during transport.<\/p>\n

Address for returning products:<\/b><\/p>\n

ZIP Code 32.417-000
Address: Ibirit\u00e9 \u2013 MG: Petrobr\u00e1s Avenue, 450, room 05, Marsil Industrial District, ZIP Code 32.417-000<\/span>
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Contact us:<\/h4>\n

If you have any questions about our refund and return policy, please contact us at operacional@dolomititrade.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POL\u00cdTICA DE TROCA \u2014 Caso voc\u00ea n\u00e3o esteja satisfeito com o produto ou tenha se arrependido da compra, voc\u00ea poder\u00e1 solicitar uma troca ou devolu\u00e7\u00e3o em at\u00e9 7 dias contados da data do recebimento do pedido no seu endere\u00e7o Condi\u00e7\u00f5es para efetuar uma troca: Caso queira efetuar uma troca, o produto dever\u00e1 estar em perfeito […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":11,"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":1013,"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/pages\/9\/revisions\/1013"}],"wp:attachment":[{"href":"https:\/\/dolomititrade.com\/en\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}